On the side of the organisations, they will be responsible for complying with not calling those registered on the list. To call or not to call, that is the question. On how to file these complaints, the regulator will have a space on its website to generate the complaint online. This means that once a user registers they could receive unwanted calls during that period after 31 days a complaint for non-compliance could be filed with Ursec. Once registration is confirmed, there is a 30-day period for callers to update their records. The application can also be made in person at the Communications Services Regulatory Unit ( Ursec).Įach user can register one or more landline or mobile phone numbers, and there is no charge. The mechanisms to do so vary according to the telephone operator (Antel, Claro or Movistar) and may be through its website, in person or by telephone, among others. In the case of Uruguay, users wishing to be included in the list must register. The types of content blocked by do-not-call registration range from credit and debit card offers to promotions related to mobile telephony, among others. Integrating this list will prevent the person from receiving calls, SMS and communications via mobile applications, although it does not apply to emails. Those who do not comply with this regulation will receive sanctions and fines. This registry must be contemplated by organisations that have outgoing call services to offer services, sales, advertising, among others. The mechanism is simple: users register their numbers in a national registry. How does the do-not-call registration work? Countries such as Australia, England, India, New Zealand, France and Singapore have millions of records in their databases, while in Latin America Argentina and Chile also compile these lists. Looking around the world, the United States has had such regulations in place since 2003. In this context, the idea of a do-not-call registry for each country emerged. Today, these strategies are still in use, even with the addition of new digital channels as a means of customer contact.Īs telemarketing and telemarketing advertising campaigns became more popular, consumer protection institutions, in conjunction with governmental bodies, established regulations to protect users from this telephone spam. In the 1990s, call centres became popular as a means of serving customers through the telephone channel and as a proactive mechanism for outbound calls to acquire new customers and make new sales. What does this service involve, how do users register, what changes do organisations need to make in order to comply with the regulation? Some history This is a list where people with fixed or mobile numbers in Uruguay can register, which will protect them from receiving commercial calls without their explicit consent. On 30 April, the National Do Not Call Register, created by Article 181 of the 2021 Do Not Call Accountability, came into force. Do-not-call registration aims to protect people from unwanted calls.
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